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Frequently Asked Questions

Forgot your password?

If you are the account owner and you forget your login password, then you can reset it on your own by following these instructions.

Caution: Attempting to reset your password too many times or having too many failed login attempts will lock you out of your account for 6-12 hours.

To reset your password: (Desktop)

  1. Go to the login page by clicking "Login" at the top of the screen.
  2. Click "Forgot your password?" above the password field.
  3. Enter the email that you used to create your account and click Submit. You will receive an email with a link to reset your password.
  4. Click the link in the email.
  5. Enter a new password and then confirm it.
  6. Click Reset password.
  7. Go back to our login page and login with your new password.
  8. If you have any issues, please contact us.

How are products shipped?

Packages are normally sent via the U.S. Postal Service. Our standard domestic shipping is First Class Mail with Tracking. International Shipping is normally through the U.S. Postal Service.